Your username is your Herbalife ID # and your password
is your usual PIN code used to access MyHerbalife.com.
Q) If I don't have a PIN code, how can I get one?You can obtain a PIN code by calling Distributor Serviceson 08 8154 0220, advise the team of your preferred PIN code which should be 6-8 characters long and consist of letters, numbers or a combination of both.
Q) I conduct most of my business in Australia, but I am registered as a Distributor overseas. Do I still have accessto this website?
Yes. You can place orders for delivery within
only.
Q) Can I ship my order outside Australia?No. You can only place orders for delivery within
Q) What is the freight charge?
Freight charges are for standard delivery only (3.4% of
total retail + GST or a minimum of $10.15 + GST).
No. All Distributors can use the website and purchase
products at any discount between 25% to 42%. If you
are a Supervisor, the 50% discount will automatically be
selected for you.
Q) I am a Distributor and I am not sure what discount % I should
If you are a Distributor the system will automatically select the
correct discount % based on the Volume Points of the order
you are placing using the website. If you choose to, you may
change the discount to any percentage between 25% to 42%.
If unsure of the discount % you should be using, we advise
you to contact your upline Sponsor or Supervisor.
Q) What is the Internet Order Number?
Once you have successfully paid for your order you will receive
an immediate email confirmation with a summary of the order
including an order number. This is your reference for the order.
If you have a query relating to your order, you can contact the
Distributor Services Department and quote this number.
Q) Is it secure to pay online?
We use the latest encryption software in order to make sure
that our payment gateway is secure. We accept payment by
credit card ONLY.
Q) Can I pay by wire or cheque?
No. Unfortunately we only accept credit cards.
Q) If I receive an error message, should I just resubmit my order?
No. If you receive an error message, please check both your
bank account and MyHerbalife.com to see if payment has been
taken or your order has been processed. If there is no record of
debit or order, please resubmit your order.
Q) Who should I contact if I have a problem using the website?
You may email all your queries regarding the use of the website
to ausorderline@herbalife.com. Alternatively, please refer to the
Contact Us information provided on the website.
Q) Who shall I contact if I have a problem with the order, such as
a missing delivery, missing/wrong/damaged products etc.?
Please contact our Shipping Department on 08 8154 0250 to
talk to one of our representatives. You may prefer to email
asshipping@herbalife.com. Alternatively, please refer to the
Contact Us information provided on the website.
